Order Pickup Information

Order Pickup Information


PanGlobal introduced our order pickup option nearly two years ago and have had great success with this service. In an effort to improve this service, we’ve prolonged the hours in which your order will be available for pickup.

Same-Day pickup

Please contact our Customer Service Team at 1-866-256-8193, option 1, if you wish to request your textbooks be prepared for pick up on the same day you’ve placed your order.

Same-day pickup is only available on business days from 9 a.m.–3 p.m. for orders received before 2 p.m.

Order Process 

  1. Browse PanGlobal’s store and add your desired products to the cart. When finished, select the cart to checkout.

  2. Complete the checkout process as prompted. If an individual other than the purchaser will pick up the order, ensure their name is included in the Mailing Address.

  3. Our team will send you an email to confirm we have received the order and provide instructions for pickup.

Pickup Process

Our address: #1 - 1339 40th Ave. NE, Calgary, AB T2E 8N6

Please bring your order payment receipt (emailed upon completing your online purchase) and a piece of government-issued ID.

  1. Park in one of the parking spaces located outside our offices.

  2. To reach our Customer Service staff, You may ring the doorbell at Bay 11 or call our toll-free number: 1-866-256-8193, Option 1.

  3. Provide your order payment receipt and picture ID.

  4. Double-check your order contents to make sure everything is correct.

  5. Sign the pickup confirmation.
If you are unable to pick up your order as scheduled, please advise customer service by calling our toll-free number: 1-866-256-8193, Option 1.


If you have not picked up your order within 2 business days of purchase, the following options are available:

  * Cancel your order and receive a refund, minus the cancellation fee (as per our return/cancellation policy)

  * Have your order shipped to you (additional charges will apply)




    • Related Articles

    • Credit Cards

      PanGlobal’s eStore accepts online payments via Visa, Visa Debit, or MasterCard. Educational Institutions that wish to pay using a credit card will require a quote prior to completing a credit card authorization form, to process credit card payments. ...

    • Orders and Payment Instruction

      Orders can be placed via our eStore using Visa, Visa Debit or MasterCard, by creating a purchasing account. Once a purchase account is created, you’ll find personal information, addresses, order history, and return history to allow you to manage your ...

    • Delivery

      Effective July 1, 2020 variable shipping rates apply as per product weight and region. Customer carrier account is required for large/skid delivery or, alternately actual shipping costs will be applied to invoicing. We expect delivery of physical ...

    • Quotes

      PanGlobal Training Systems will be happy to provide quotes for learning materials for institutions or businesses as they require. If you are an individual learner with an institution please proceed to see pricing directly from online commerce store ...

    • Purchase Orders

      Purchase orders are acceptable, provided a PanGlobal credit account has been approved prior to purchase order submission. Purchase orders can be submitted via email to pgorders@panglobal.org to ensure processing.